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  1. Eric
    May 13, 2020 @ 14:53

    I am somewhat disappointed after subscribing to your publication and now finding out that there is an additional cost to get the full benefits of a membership. It is this parceling and tiered approach to get more money out of consumers that ends up souring people’s desire to be a customer. We customers don’t like it when the airlines do it, and neither will we like it when subscription publications do it.


    • olympuspassion
      May 13, 2020 @ 15:14

      Dear Eric,
      Thank you for subscribing to our magazine and for sharing your feedback here.
      We see the situation differently. This way, the customer has more options and can choose the plan that best fits his needs and interests.
      To receive the monthly magazine, the Basic Plan that you subscribed to will continue. As will the weekly articles on the website and a few more surprises to come this year. But anyone who wants, for a fair price, to benefit from all the content, has that option. And we believe this is good, having options to choose from.


      • Mathias Hess
        May 24, 2020 @ 19:47

        Soory, thought the Basic Plan’s price to be the fair price for the OP’s content.
        When purchasing the magazine 3 years ago, the promise was the full content. Why a premium content in 2020 to give me the feeling of being downgraded…
        No, definitively a sour strategy


  2. Mathias Hess
    May 24, 2020 @ 19:58

    Sorry to stop my membership after three years; very disappointing “trick” with your premium subscription.
    Not the way I want to be treatet as a “good” customer.


    • olympuspassion
      May 25, 2020 @ 10:05

      Dear Mathias,
      We’re sorry to hear that you feel that way. We intend to give our readers options to choose from. And the truth is that nothing has changed, because the Basic plan continues exactly as it has always been, there was no downgrade.


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